About Flower Finesse

If you receive a bouquet or product that is damaged or not as expected, please contact us by phone or email within three (3) days of the delivery date. We kindly ask that you include a photo of the item so our team can review the issue and continue improving our service. Once verified, we’ll be happy to replace your order with a fresh bouquet.

Orders may be modified or cancelled before the scheduled delivery date. Because we work with fresh, perishable flowers, we are unable to guarantee cancellations if the product has already been made. If you would like to cancel on the scheduled delivery date, please call us and we’ll do our best to assist you.

Yes, we provide same-day delivery on selected products in Santa Clarita and the Valley. If same-day is not available for that specific product, you may call us for availability or order for the next available day.

We provide local delivery during or after business hours, depending on staff availability. Same-day delivery is available for orders placed before our daily cut-off time. If you miss the cut-off, please call us — we’ll do our best to accommodate a same-day delivery. For specific delivery times, you may include your preferred time during checkout for an additional charge. However, for memorial services or business deliveries, there is no extra charge for timed delivery. Please include the service time or recipient’s work hours in the Special Instructions section at checkout or contact us directly.. A minimum purchase of $45 (before delivery fee) is required for all deliveries.

Delivery fees vary depending on the location and distance. At checkout, you’ll see the exact cost for your area.

If the recipient is unavailable at the time of delivery, our driver will leave the flowers in a safe, shaded location to ensure they remain fresh. A text notification will be sent to the recipient to let them know where their flowers were placed. If the recipient informs us that they are out of town or unable to receive the order, we will gladly arrange a re-delivery with the recipient at a later time.

Yes! You can place an order anytime online at flowerfinesse.com or by phone at (661) 296-8507. Our phone hours are Monday–Friday, 8:30 AM–6:00 PM, and Saturday–Sunday, 8:30 AM–5:00 PM. You’re also welcome to visit our store in person during our shop hours, Monday–Friday, 9:30 AM–5:00 PM, and Saturday–Sunday, 10:30 AM–4:30 PM.

Yes, we deliver to homes, hospitals, businesses, and venues across Santa Clarita. Please provide the full address and any delivery notes such as what time the recipient works during checkout.

Yes, we offer wholesale flower bunches for customers who wish to design their own arrangements or purchase in bulk for events. It’s a great way to enjoy fresh blooms at better-than-grocery-store prices. Please contact us for availability and pricing or check out our webiste wholesale tab in our shop menu

Yes! Our Fresh Weekly Drop Flower Subscription makes it easy to enjoy beautiful, florist-designed blooms delivered straight to your door. Each delivery features a hand-picked selection of our freshest seasonal flowers, offering effortless beauty without the hassle of reordering. You can save with a subscription by selecting your preferred budget, frequency (weekly, bi-weekly, monthly, quarterly, or yearly), and first delivery date on our Subscriptions page. We also add extra value in flowers when the vase is left out for pick-up before your next delivery — helping us reduce waste and our environmental footprint.