Frequently Asked Questions - FAQs
What is the return policy?
If you receive a bouquet or product that is damaged or not as expected, please contact us by phone or email within three (3) days of the delivery date. We kindly ask that you include a photo of the item so our team can review the issue and continue improving our service. Once verified, we’ll be happy to exchange your order with a fresh bouquet.
Can I cancel or modify my order?
Orders may be modified or cancelled before the scheduled delivery date. Because we work with fresh, perishable flowers, we are unable to guarantee cancellations if the product has already been made. If you would like to cancel on the scheduled delivery date, please call us and we’ll do our best to assist you.
Do you offer same-day flower delivery in Santa Clarita?
Yes, we provide same-day delivery on selected products in Santa Clarita and the Valley. If same-day is not available for that specific product, you may call us for availability or order for the next available day.
What is your delivery policy?
We provide local delivery during or after business hours, depending on staff availability. Same-day delivery is available for orders placed before our daily cut-off time. If you miss the cut-off, please call us — we’ll do our best to accommodate a same-day delivery.
For specific delivery times, you may include your preferred time during checkout for an additional charge. However, for memorial services or business deliveries, there is no extra charge for timed delivery. Please include the service time or recipient’s work hours in the Special Instructions section at checkout or contact us directly..
A minimum purchase of $45 (before delivery fee) is required for all deliveries.
How much does flower delivery cost in Santa Clarita?
Delivery fees vary depending on the location and distance. At checkout, you’ll see the exact cost for your area.
What happens if the recipient isn’t home?
If the recipient is unavailable at the time of delivery, our driver will leave the flowers in a safe, shaded location to ensure they remain fresh. A text notification will be sent to the recipient to let them know where their flowers were placed. If the recipient informs us that they are out of town or unable to receive the order, we will gladly arrange a re-delivery with the recipient at a later time.
Can I order online or by phone?
Yes! You can place an order anytime online at flowerfinesse.com or by phone at (661) 296-8507. Our phone hours are Monday–Friday, 8:30 AM–6:00 PM, and Saturday–Sunday, 8:30 AM–5:00 PM. You’re also welcome to visit our store in person during our shop hours, Monday–Friday, 9:30 AM–5:00 PM, and Saturday–Sunday, 10:30 AM–4:30 PM.
Do you deliver flowers to hospitals, businesses, funeral homes or event venues?
Yes, we deliver to homes, hospitals, businesses, and venues across Santa Clarita. Please provide the full address and any delivery notes such as what time the recipient works during checkout.
Do you sell wholesale flowers?
Yes, we offer wholesale flower bunches for customers who wish to design their own arrangements or purchase in bulk for events. It’s a great way to enjoy fresh blooms at better-than-grocery-store prices. Please contact us for availability and pricing or check out our webiste wholesale tab in our shop menu
Can I order a flower subscription?
Yes! Our Fresh Weekly Drop Flower Subscription makes it easy to enjoy beautiful, florist-designed blooms delivered straight to your door. Each delivery features a hand-picked selection of our freshest seasonal flowers, offering effortless beauty without the hassle of reordering.
You can save with a subscription by selecting your preferred budget, frequency (weekly, bi-weekly, monthly, quarterly, or yearly), and first delivery date on our Subscriptions page. We also add extra value in flowers when the vase is left out for pick-up before your next delivery — helping us reduce waste and our environmental footprint.
Can I request certain flowers or colors?
Of course! You’re welcome to share your preferred flowers or color palette, and we’ll do our best to design an arrangement that reflects your vision. Please note that some blooms are seasonal or limited in availability, but our designers will create a beautiful piece in a similar style and tone.
We offer both Designer’s Choice and Custom Arrangements on our website. If you have a reference photo or inspiration image, you can email it to us at hello@flowerfinesse.com
for a personalized quote.
What forms of payment do you accept?
We accept major credit/debit cards, Apple Pay, Google Pay, Link, bank account payments, and Afterpay at our online checkout. For in-store or phone orders, we take cards, House Accounts, cash, and checks.
Can I include add-ons with my bouquet or arrangement?
Absolutely! We offer a variety of flower delivery add-ons to personalize your arrangement such as small gifts or keepsakes. You’ll see available add-ons on each product page and again at checkout.
Why choose flowers by Flower Finesse?
What sets us apart is the care in every detail: fresh, quality blooms, thoughtful design, affordable pricing, and a wide online selection with over 400+ designs. We’ve got plenty to choose for any occassion. Have something in mind? Tell us your colors or favorite flowers and we’ll make it happen.
Can I add a personalized message or card to my flower order?
Yes, absolutely—adding a personalized message or card is one of the easiest ways to make your delivery extra special. At checkout, you’ll find a dedicated field to type in your custom message. If it is a lomger message, we recommend purchasing a standard size greeting card. For an even more memorable touch, we offer a video message option: simply upload a short video via our secure form at checkout.
How do I make my flowers last longer?
Trim the stems, place them in fresh water, and keep the arrangement in a cool spot away from direct sunlight to extend their life.
